Privacy Policy

1. Introduction

VIUCraft ("we", "our", or "us") operates the viucraft.com website and image processing API. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, and password when you create an account.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card numbers.
• Images: Images you upload for processing through our API.
• Usage Data: API calls, processing operations, and feature usage.
• OAuth Data: If you sign in via Google or GitHub, we receive your email and profile information from those providers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices, security alerts, and support messages
• Monitor usage to enforce rate limits and prevent abuse
• Respond to your comments, questions, and customer service requests

4. Data Storage and Security

Your data is stored on secure servers hosted on Amazon Web Services (AWS) in the Asia-Pacific region. We implement industry-standard security measures including encryption in transit (TLS) and at rest to protect your information.

5. Data Retention

We retain your account information for as long as your account is active. Uploaded images are stored according to your plan's storage allocation. You may delete your images at any time through the dashboard. Upon account deletion, your data will be removed within 30 days.

6. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (Stripe Privacy Policy)
• Sentry: Error tracking and monitoring
• Google OAuth: Optional sign-in authentication
• GitHub OAuth: Optional sign-in authentication
• Cloudflare: Security and CAPTCHA verification

7. Cookies

We use essential cookies for session management and authentication. We do not use third-party tracking cookies or advertising cookies.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of non-essential emails via your notification preferences
• Export your data through the API

9. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@viucraft.com.